This may be due to routine server maintenance or a technical fault. Either Proton itself or the Proton VPN server you are trying to connect to is down To disable system-wide proxy settings in macOS, go to Settings → Network → Proxies and ensure no protocols in the Select a protocol to configure list are enabled.
A proxy or firewall is interfering with the VPN connection If the connection works when your antivirus software is removed or disabled, try adjusting its settings or adding an exclusion for the Proton VPN app. Temporarily disable or remove your virus software to help identify the problem. If running antivirus software on your Mac, it may incorrectly interpret the connection to our VPN server as suspicious. Your antivirus software is interfering with the VPN connection If the issue lies with your ISP, you can wait to see if it resolves itself (maintenance is completed, the technical issue is fixed, etc.) or you can contact your ISP. You can identify if the problem lies with your ISP by connecting over a different network (for example, using your phone as a mobile hotspot rather than WiFi). This may be due to maintenance being performed in your area, poor reception (if using a mobile connection), a technical problem, or a problem with your account. There is a problem with your internet service provider (ISP) From here, you can download OpenVPN TCP configuration files that may help overcome the block (see below). If access to the Proton VPN website is blocked by your ISP or government, you can try using Tor to reach it. Restarting your Mac can also fix many connection problems. If that fails, try resetting your router (turn it off, wait at least 10 seconds, then turn it on again). There is a problem with your WiFi connection To bypass this, you can try using our alternative routing feature.
If you live in a restrictive country then your connection may be blocked by your government. Your connection is blocked by your ISP or government If the app cannot connect to our servers when you try to sign in, you will see the following notification.Ĭlick Troubleshoot to see a list of possible reasons for the problem, together with suggested solutions.Īs this message suggests, there are a number of possible reasons for the problem. The app has now been reset to its default settings. On the warning screen, click Delete to continue. Open the Proton VPN app and go to the macOS menu bar → Help → Clear Application Data. The first thing to do is to reset the app to its default settings.ġ. This category includes interface bugs you might encounter while using the app. If the issue you’re facing is not listed here, please contact our support team for further assistance. This article covers solutions to common bugs encountered while using the Proton VPN app for macOS.
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